11bola Terms and Conditions – Malaysia Betting Platform Rules

Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and 11bola ("Platform", "We", or "Company"). This document takes full effect from the moment you register an account, make your first deposit, or use any service provided by 11bola.

By registering or logging in to the 11bola platform, you confirm that:

• You have read and fully understood these Terms and Conditions in their entirety.
• You agree to be bound by all provisions contained in this document.
• You have full legal capacity to enter into a binding agreement.
• You acknowledge that 11bola reserves the right to modify, add, or amend these terms at any time with reasonable notice.

Continued use of the 11bola platform after any amendments to the terms constitutes your acceptance of the revised terms.

Member Eligibility

To be eligible as a member and use 11bola services, you must meet all of the following eligibility requirements without exception:

• Minimum Age: You must be at least 18 years of age. 11bola operates a zero-tolerance policy towards underage gambling and will conduct age verification whenever required.
• One Account Per Individual: Each individual is only permitted to hold one active account. Owning multiple accounts is a serious violation that may result in account termination and forfeiture of balances.
• Accurate Information: All information provided during registration and KYC verification must be accurate, complete, and up to date. Providing false information is grounds for immediate account termination.
• Legal Capacity: You are not subject to any legal restrictions that prohibit you from entering into a gambling agreement or using an online betting platform.
• Non-Staff: 11bola staff, their immediate family members, and individuals with insider knowledge of the platform's operations are not eligible to register as regular members.

11bola reserves the right to request identity verification documents at any time and to temporarily suspend an account while verification is in progress. This is a standard security measure to protect all members and the integrity of the platform.

Account Registration & KYC

The account registration process at 11bola is designed to be simple and fast. However, there are several important things you should understand regarding account management:

• Your account password is entirely your personal responsibility. 11bola will never ask for your password via email, live chat, or any other communication channel.
• You are fully responsible for all activities that occur under your account, including any transactions carried out by third parties who gain access to your account.
• KYC (Know Your Customer) verification is required before your first withdrawal. Documents that may be requested include your ID card, bank statement, and proof of address.
• 11bola uses a two-factor authentication (2FA) system, which we strongly encourage all members to enable for added security.
• Accounts inactive for more than 12 consecutive months may be subject to an inactivity maintenance fee of MYR 10 per month, which will be deducted from the account balance.

Deposits & Withdrawals

11bola supports a variety of local Malaysian payment methods for the convenience of our members. All financial transactions on our platform are subject to the following conditions:

• Minimum Deposit: The minimum deposit is MYR 10 for all available payment methods, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost.
• Minimum Withdrawal: The minimum withdrawal is MYR 30. Withdrawals are processed within 15 minutes for members who have completed KYC verification.
• Maximum Withdrawal: The daily withdrawal limit is MYR 50,000 for standard accounts and may be increased for VIP accounts that have undergone advanced verification.
• Recipient Name: The bank account or e-wallet name you use for withdrawals must match the registered name on your 11bola account. Withdrawals to third-party accounts are strictly prohibited.
• Currency: All transactions are processed in Malaysian Ringgit (MYR). 11bola is not responsible for any currency conversion charges imposed by your bank or payment provider.
• Processing: 11bola does not charge any processing fees for deposits or withdrawals. Any additional charges are imposed solely by your own financial institution.

Bonus & Promotion Terms

11bola offers a wide range of attractive promotions and bonuses for both new and existing members. All bonuses and promotions are subject to the following terms and conditions:

• Each promotion has its own specific terms, including rollover requirements, validity period, eligibility, and maximum bonus limits. Please read the terms of each promotion before claiming it.
• The welcome bonus may only be claimed once by each new member. Attempting to claim the welcome bonus more than once through multiple accounts is considered fraud.
• 11bola reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice, particularly where there is evidence of abuse.
• Bonuses cannot be transferred between accounts and cannot be directly converted to cash without meeting the specified rollover requirements.
• Members found to be exploiting the bonus system, using fake accounts, or engaging in activities deemed as bonus abuse will face action including account termination and forfeiture of all balances including wins.
• All 11bola decisions regarding bonus claims are final and non-appealable.

Betting Rules

All wagers placed on the 11bola platform are subject to the following general rules, as well as the specific rules applicable to each type of bet or game:

• Minimum & Maximum Bet: Minimum and maximum betting limits vary by game type and market. These limits are clearly displayed on each game or betting market.
• Bet Confirmation: A bet is considered accepted only once confirmation has been displayed on your screen. Technical issues or connection disruptions before confirmation may result in the bet not being registered.
• Bet Cancellation: Confirmed bets cannot be cancelled or amended by the member. 11bola reserves the right to cancel bets under certain circumstances, such as obvious odds errors, incorrect match information, or other exceptional conditions.
• Match Results: All betting outcomes are based on official results from the relevant sports governing body. Results declared by 11bola are final.
• Postponed or Cancelled Matches: Bets placed on matches postponed by more than 24 hours or cancelled will be refunded to the member unless otherwise stated in the specific rules of the sport concerned.
• Casino Games & RNG: All casino games use a Random Number Generator (RNG) that has been independently verified and audited. Game outcomes are entirely random and cannot be manipulated by any party, including 11bola itself.

Responsible Gaming

11bola takes our social responsibility seriously. We are committed to providing a safe and responsible gambling environment for all members. This section outlines our commitments and the tools we make available:

• Deposit Limit: Members may set daily, weekly, or monthly deposit limits through their account settings. These limits take effect immediately and can only be decreased instantly or increased after a 24-hour cooling-off period.
• Loss Limit: The loss limit tool allows you to set a maximum amount you are willing to lose within a specified time period.
• Session Time Limit: You may set a session time limit to control how long you spend on the platform.
• Self-Break: Members may choose to take a break from the platform for a period of 24 hours, 7 days, 30 days, or 90 days. During the break period, the account cannot be used for any wagering activity.
• Self-Exclusion: For more serious cases, members may apply for a full self-exclusion for a minimum period of six months. During this period, the account will be completely closed and cannot be reopened.

If you or someone you know is struggling with a gambling problem, please seek professional help. More information is available on the Responsible Gaming us.

Restrictions & Prohibitions

To maintain platform integrity and fairness for all members, the following activities are strictly prohibited on 11bola:

• Use of automation software, bots, scripts, or any technological tools to gain an unlawful advantage in games or betting.
• Collusion between members to manipulate game outcomes, including collusion in poker games or live tables.
• Use of insider or confidential information regarding sports, match, or game outcomes to gain an unfair advantage.
• Any form of money laundering through the 11bola platform. We cooperate fully with the authorities in AML (Anti-Money Laundering) investigations.
• Registering or using an account on behalf of another person or company without written authorisation from 11bola.
• Abusing the bonus or promotion system, including opening multiple accounts, using another person's credit card, or any other method to obtain bonuses fraudulently.
• Any attempt to hack, disrupt, or damage the systems, infrastructure, or security of the 11bola platform.

Violation of any of the above prohibitions will result in immediate account termination, forfeiture of all balances and wins, and reporting to the relevant authorities where necessary.

Account Closure & Suspension

11bola reserves the right to suspend or close a member's account under the following circumstances:

• Violation of any terms and conditions stated in this document.
• Suspected or confirmed fraud, money laundering, or other illegal activities.
• Failure to complete KYC verification within the stipulated timeframe.
• A request from the member themselves to voluntarily close their account.
• Instructions from regulatory authorities or law enforcement agencies.

When an account is closed for legitimate reasons (not as a result of a violation), any remaining balance will be returned to the member after all active bets are settled and any outstanding financial obligations are calculated. This process takes up to 14 business days.

Limitation of Liability

To the extent permitted by applicable law, 11bola is not liable for:

• Any indirect, consequential, or special losses arising from use of the platform, including loss of profits or opportunities.
• Service disruptions due to system maintenance, software updates, or technical circumstances beyond our control, including internet outages, service provider issues, or natural disasters.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password and login credentials.
• Betting or game outcomes that occur during technical disruptions, provided the disruption was not directly caused by a 11bola system error.

In any circumstance, 11bola's maximum liability to you shall not exceed the total net deposits you made in the 30 days preceding the claim.

Terms Amendment

11bola reserves the right to modify, add, or amend these Terms and Conditions at any time. When material changes are made, we will notify members via:

• An in-platform notification the next time you log in.
• An updated "Last Updated" date displayed at the top of this page.
• An announcement in the promotions or news section of the platform if the changes are significant.

It is your responsibility to review the Terms and Conditions periodically. Continued use of the 11bola platform following any amendments constitutes your acceptance of the revised terms.

Law & Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which 11bola operates. Any dispute arising from or in connection with these Terms shall be resolved through:

• Direct negotiation between the member and the 11bola team as a first step.
• Binding arbitration if direct negotiation fails to reach a resolution within 30 days.
• All proceedings will be conducted in Malay or English.

By using the 11bola platform, you agree to submit to the exclusive jurisdiction stated herein for all purposes relating to these Terms and Conditions. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be deemed severed from these Terms while the remaining provisions continue in full force and effect.