Does 11bola sell my personal data to third parties?

Absolutely not. 11bola has never sold, rented, or shared members' personal data with advertising companies, data brokers, or any third party for their own marketing purposes. We only share data with selected service providers who help us operate the platform, and all such sharing is subject to strict data protection agreements.

How do I request access to or deletion of my personal data?

You may submit a data access or deletion request by emailing support@11bola.vin or via our 24/7 Live Chat. Clearly state the type of request, and our privacy team will process it within three (3) business days. For deletion requests, please note that some data may need to be retained to fulfil our legal obligations.

What happens to my data if I close my account?

When your account is closed, personal data that is no longer required will be deleted or anonymised within a reasonable timeframe. However, financial and transaction records will be retained for the period prescribed by Malaysian law — typically seven (7) years — for tax compliance and anti-money laundering purposes.

Can I opt out of receiving marketing emails from 11bola?

Yes, you may withdraw your marketing consent at any time. Click the "Unsubscribe" link at the bottom of any marketing email you receive, or contact our support team directly. Please note that you will still receive important account and transaction-related emails even after withdrawing marketing consent, as those communications are necessary for the operation of your account.

What steps are taken in the event of a data breach?

In the event of a data breach affecting your personal information, our security team will immediately isolate the incident, assess its scope and impact, and take remedial action. You will be notified via email or in-platform notification within the timeframe required by law. We will also report the incident to the relevant authorities as required by Malaysia's PDPA.

11bola | Privacy Policy – Your Data, Protected

1. Introduction & Scope of This Policy

Welcome to the 11bola Privacy Policy page. This policy outlines our commitment to protecting the personal data of all users who access and use our online wagering platform at 11bola.vin.

As a responsible wagering platform, 11bola fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and relevant international data protection standards. We believe member trust is our most valuable asset, and protecting your privacy is part of our responsibility to you.

This Privacy Policy applies to all individuals who:

Visiting or using the 11bola.vin website
Registering and holding an active member account
Using the 11bola mobile app
Contacting our customer support team
Participating in our promotions or loyalty programme

By using the 11bola platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

2. Personal Data We Collect

We only collect data that is strictly necessary to provide a safe, compliant, and high-quality service. The following are the categories of data we collect:

Data Category	Example Information	Purpose of Collection
Personal Identity	Full name, date of birth, identity card number	KYC verification, fraud prevention
Contact Information	Email address, phone number, residential address	Account communications, two-factor authentication
Financial Data	Bank account details, deposit and withdrawal records	Payment processing, AML compliance
Activity Data	Betting history, game preferences, session duration	Service improvement, responsible gaming
Technical Data	IP address, device type, web browser, operating system	Account security, unauthorised access detection
Cookie Data	Session cookies, preferences, usage analytics	Enhanced user experience, analytics

We never collect sensitive data such as medical information, religious beliefs, political views, or biometric data unless required by law and with your explicit consent.

3. How We Use Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. Below is a full breakdown of how 11bola uses your personal data:

Account Management: Your data is used to create, verify, and manage your member account, including secure login and account recovery when needed.
Transaction Processing: Financial information is used to process deposits and withdrawals safely and accurately through supported payment channels including FPX, online banking, and Malaysian digital wallets.
Identity Verification (KYC): We are legally required to verify member identities to prevent fraud, money laundering, and use of the platform by underage individuals.
Platform Security: Technical data is used to detect and prevent unauthorised access, suspicious activity, and cybersecurity threats to your account.
Service Improvement: Activity data is analysed in aggregate to understand usage patterns and improve the overall user experience on the 11bola platform.
Service Communications: We use your contact information to send important account notifications, security updates, and transaction information.
Marketing (with consent): If you have consented to receive marketing communications, we may send you information about 11bola promotions and exclusive offers. You may withdraw this consent at any time.
Legal Compliance: Your data may be used to fulfil reporting obligations to relevant authorities, including suspicious transaction reporting as required under Malaysia's AML laws.
Responsible Gaming: Your betting activity data is used by our systems to identify patterns that may indicate problem gambling, so we can offer appropriate support at the right time.

4. Information Sharing & Disclosure

11bola does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, under certain limited circumstances, we may share your information with the following parties:

Payment Service Providers: Financial institutions, payment processors, and digital wallet providers that process your transactions. They are bound by contractual agreements to protect your data.
Technology Business Partners: Cloud infrastructure providers, cybersecurity services, and gaming software providers that help us operate the platform. All these partners are bound by strict data protection agreements.
Regulatory Authority: When required by law, court order, or direction from a competent authority, we will disclose the necessary information. This includes reporting to the Malaysian Anti-Corruption Commission (MACC) or Bank Negara Malaysia where applicable.
Identity Verification Agencies: Third-party services we use to verify member identities for KYC and fraud prevention purposes.

Our Commitment

Every data sharing arrangement with third parties is conducted on a strictly need-to-know basis, with adequate contractual safeguards and only for the stated purposes. We ensure all our third-party providers adhere to data protection standards equal to or higher than our own.

5. Data Security & Protection

The security of your personal data is 11bola's highest priority. We continuously invest in the latest security technologies and procedures to ensure your data is always protected:

256-bit SSL/TLS Encryption: All communications between your device and 11bola's servers are encrypted using the latest SSL/TLS standards, ensuring no third party can intercept your data in transit.
Data-at-Rest Encryption: Personal and financial data stored in our databases is protected with AES-256 encryption, one of the strongest encryption standards available.
Two-Factor Authentication (2FA): We offer two-factor authentication for account login, adding an extra layer of protection even if your password is compromised.
24/7 Monitoring: Our security systems continuously monitor account activity and platform traffic around the clock, with automated alert systems to detect and respond to threats promptly.
Regular Security Audits: We conduct regular penetration testing and independent security audits to identify and address vulnerabilities before they can be exploited.
Internal Access Controls: Access to members' personal data within 11bola is strictly controlled based on the principle of least privilege — only staff who genuinely require access to perform their duties are authorised.

Shared Responsibility: While we take every measure to protect your data, account security also depends on your own actions. Use a strong and unique password, do not share your login credentials, and notify us immediately if you suspect any suspicious activity on your account.

6. Data Retention & Deletion

11bola does not retain your personal data longer than necessary. Our retention periods are as follows:

Active Account Data: Retained for as long as your account is active and for the required period after account closure to fulfil legal obligations.
Financial Transaction Records: Retained for a minimum of seven (7) years as required by Malaysia's financial and tax reporting laws.
Security Logs: Retained for twelve (12) months for investigation purposes in the event of a security incident.
Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.
KYC Data: Retained for the period specified by AML regulatory requirements, typically five (5) years after account closure.

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.

7. Cookies & Tracking Technologies

11bola uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
Performance & Analytics Cookies: Helps us understand how members use the platform — which pages are visited most frequently, how long a typical session lasts, and where users encounter difficulties. This information is used in aggregate and does not personally identify you.
Functional Cookies: Saves your preferences such as language, display settings, and game choices so you do not need to reconfigure them each time you use the platform.
Marketing Cookies: Used with your consent to deliver more relevant promotions and advertisements. You may opt out of these cookies at any time through your browser settings.

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the 11bola platform.

8. Your Rights as a Data Subject

Under Malaysia's PDPA and our privacy policy, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within 21 business days.

Right to Rectification

If your data is inaccurate or incomplete, you have the right to request a correction. Contact our support team or update it directly through your account profile.

Right to Erasure

You may request the deletion of your personal data, subject to our legal obligations to retain certain records for specified periods.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes. We will honour this request immediately, no questions asked.

Right to Data Portability

You may request your personal data in a machine-readable format for transfer to another service provider, where technically feasible.

Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your data while any inquiry or complaint is being investigated.

To exercise any of the above rights, please contact our privacy team via email at [email protected] or via 24/7 Live Chat. We will process your request within the timeframe stipulated by applicable law.

9. Children's Privacy

The 11bola platform is exclusively for individuals aged 18 and above only. We do not intentionally collect, process, or store personal data from individuals under the age of 18.

During the registration process, we collect date of birth and perform age verification. Our KYC process is also designed to confirm that all members meet the minimum age requirement. If we find that personal data of underage individuals has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

Parents or guardians who suspect their child may have registered on our platform are encouraged to contact us immediately at [email protected].

10. Privacy Policy Amendments

11bola reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use.

When material changes are made, we will notify you via:

In-platform notification upon your next login
Updating the "Last Updated" date at the top of this page
Email notification to your registered address for significant changes

We encourage you to review this page periodically. Continued use of the 11bola platform after any amendments are published will be considered your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Privacy Email: [email protected]
Live Chat: Available 24/7 via the chat icon on the platform
Response Time: We are committed to responding to privacy enquiries within three (3) business days

For formal complaints that cannot be resolved through our support channels, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (PDPDM) or the relevant data protection authority in your jurisdiction.

11bola Privacy Policy – Member Personal Data Protection

End-to-End Encryption

No Data Sales

Member Access Rights

Secure Servers

PDPA Compliance

Breach Notification

Contents

Key Summary